Refund Policy

Last Updated:

1. Overview

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Quibraxnphep through our website quibraxnphep.ddd. We strive to ensure customer satisfaction and handle returns fairly and efficiently.

2. Return Eligibility

2.1 Timeframe

You may return products within 30 days of the delivery date for a full refund, provided the products meet the conditions outlined below.

2.2 Product Condition

To be eligible for a return, products must:

  • Be in their original, unopened packaging
  • Be unused and in the same condition as when received
  • Include all original labels, tags, and accessories
  • Not be damaged or altered in any way

2.3 Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products returned after the 30-day return period
  • Products without proof of purchase

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact us within 30 days of delivery:

Please provide:

  • Your order number
  • Reason for return
  • Product details

3.2 Return Authorization

After reviewing your return request, we will provide you with a Return Authorization (RA) number and return instructions. Please include the RA number with your return shipment.

3.3 Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of shipment.

3.4 Return Address

Return address will be provided with your Return Authorization. Do not send returns to our business address without prior authorization.

4. Refund Process

4.1 Refund Timeline

Once we receive and inspect your returned product, we will process your refund:

  • Refunds are typically processed within 5-10 business days of receiving the returned item
  • Refunds will be issued to the original payment method used for the purchase
  • Please allow additional time for your bank or credit card company to process the refund

4.2 Refund Amount

For eligible returns, we will refund:

  • The full purchase price of the product
  • Original shipping costs (if the return is due to our error)

Return shipping costs will not be refunded unless the return is due to our error.

4.3 Partial Refunds

Partial refunds may be issued in the following circumstances:

  • Products returned in less than perfect condition
  • Missing accessories or components
  • Products returned after the return period has expired

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately:

Please provide:

  • Order number
  • Description of the damage or defect
  • Photos of the damaged or defective product

We will arrange for a replacement or full refund, including return shipping costs.

6. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped and provide a prepaid return label for the incorrect item.

7. Cancellations

7.1 Order Cancellation

You may cancel your order before it ships. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.

7.2 Cancellation Process

To cancel an order, contact us as soon as possible with your order number. If the order has not yet shipped, we will process a full refund immediately.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. International Returns

For international orders, return shipping costs are the responsibility of the customer. Customs duties and taxes paid on the original order are non-refundable. Please ensure returned items comply with customs regulations in your country.

10. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

11. Non-Refundable Items

The following are non-refundable:

  • Shipping costs (unless return is due to our error)
  • Customs duties and taxes
  • Gift wrapping fees
  • Products that do not meet return eligibility requirements

12. Dispute Resolution

If you are not satisfied with the resolution of your return or refund request, please contact us to discuss your concerns. We are committed to resolving issues fairly and promptly.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

14. Contact Information

For questions about returns or refunds, please contact us:

Email: helpcenter@quibraxnphep.world

Address: 1817 Ocean Front Walk, Venice, CA 90291, United States

Phone: +1 (310) 396-6764